Paddy Power is operating as a bookmaking outfit since 1988. In the year 2000, Paddy Power expanded its offering to include a full-service online casino. Today, Paddy Power is one of the most popular online casinos in Ireland and the UK. The online casino has recently been re-launched, with a new and revamped website. We found that while it offers many improvements, the new website is still hard to navigate. Here are some basic facts about the new and improved Paddy Power online casino.
Bonuses and Promotions
Paddy Power offers new customers £5 to try out the casino before they make a deposit. You just need to create an account, and you get £5 to play with. While this is a good way to get to know the casino, don’t count on cashing out the £5 because there is an x50 wagering requirement (meaning you have to wager £250), before you can cash out the bonus money. To collect the £5 no-deposit bonus now, click here.
Paddy Power also offers the usual first deposit bonus of 100% of your first deposit, up to £100. So if you deposit £100, you will have £200 to play with. The minimum deposit requirement is £5.
The casino added a new loyalty program, called “The Casino Club”. You don’t have to do anything to join. You earn points for every bet you make, which you can later convert to cash.
Games Selection
As part of the recent upgrade, Paddy Power moved to new software from Playtech, a leader in the casino software industry. The casino offers more than 200 games, including several variants of Blackjack, Roulette, Baccarat, Poker, Dice, Sic Bo, Bingo and live dealer tables.
The slots selection includes all the Playtech blockbusters, such as Gladiator, Piggies and the Wolf and Desert Treasure 2, and the Marvel slots series, Playtech’s popular series of progressive slots with branded titles like Iron Man 3, Wolverine, The Avengers, Spider-Man and Thor.
You can download the casino software for free to play the full range of casino games. Or you can enjoy a range of 100 instant games that do not require downloading.
User’s Experience
As promised, the new website added many features intended to create a better user experience. The registration process is short. You need to answer a few basic questions (name, address, date of birth, contact information), and select a user name and password.
The personalized dashboard is a nice new feature. The dashboard is split into three sections, “My Latest Games”, “My Promotions”, and “My Reward Points” which shows your current loyalty level and points balance.
But some confusion remains, in particular with the main navigation. The way it is designed, the main menu appears to direct you either to the Sports Betting, or the Casino section. It is only later that you realize that you have other options on the main menu, such as Live Casino, Poker and Bingo, and even options that seem to be overlapping, such as “Casino”, “Games” and “Vegas”. When you click on the “Vegas” tab, you are told that Vegas is Paddy Power’s new real money mobile casino. The confusion then grows, since it is not clear whether the “Vegas” section offers different games than those in the “Casino” section, some of which are also available on mobile. Only if you dig dipper, you learn that the Vegas section offers 19 games exclusive to Paddy Power and that Paddy Power offers special promotions for playing in the Vegas casino.
Accreditation and History of Paddy Power
The casino company (PaddyPower Services Limited) is licensed in the Channel Islands. The license was issued by the Alderney Gambling Control Commission which is a very reliable body when it comes to granting accreditation. Players can therefore be convinced of the reliability of the casino. In addition, the establishment has also received a license issued by the Great Britain Gambling Commission.
Residents of certain countries may be banned from entering the casino. Sometimes the laws of a specific region of the world prohibit such activities. In such a situation, the casino may refuse the player. However, the list of these countries is not provided. The casino is very popular in Ireland, but players from the UK also frequent this site. There are also a large number of visitors from other countries.
Players rate Paddy Power Casino a notch above average. A careful analysis of the major complaints made against it reveals that non-payment of winnings is the major problem here. However, the casino has tried to resolve a few of these complaints. The live chat feature has also been particularly criticized due to browser incompatibility issues. Customer support is available through the Help Center.
Conclusion
The new and improved Paddy Power online casino offers a larger games selection, better promotions and more mobile games. While it still, confusion exists, we found that the user experience has also improved. We give Paddy Power an 8/10 score!